Ashwin Ganesh
Advisor Ii, Technical Support Representative @Concentrix
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WORK HISTORY
Advisor Ii, Technical Support Representative @Concentrix
Belleville, ON, CA
Utilizing client tools for effective troubleshooting of systems• Meeting targets in being able to complete follow up tasks with customers on resolving technical issues• Providing solutions for software issues (applications and OS) and hardware issues• Identify, investigate, research and providing resolution on user questions and problems; including hardware, software, networking, or other designated client products • Solve problems that are generally unstructured and ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Participating in activities designed to improve customer satisfaction and business performance • Performing case management activities using Salesforce
SKILLS
ABOUT ASHWIN GANESH
Experienced Information Security professional with nearly 5 years of hands-on experience…
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