Ashwin Balaji S
AI Product @ Sprinklr | IIT Kharagpur ’23 | Institute Silver Medalist
- Role
- Associate Product Manager at Sprinklr
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ashwin Balaji S
AI Product Manager building scalable B2B SaaS products powered by analytics and GenAI-driven workflows. Experienced in translating complex AI capabilities into configurable, production-grade systems used by enterprises to drive measurable customer impact. Thrive at the intersection of technology, business, and user needs - owning problem definition, roadmap decisions, and end-to-end execution. Particularly interested in autonomous AI agents and workflows that move from insight generation to intelligent action.
Experience
Associate Product Manager
Jun 2025 — Present · Gurugram, IN
Designed and launched AI-driven evaluation frameworks for Automated Quality Management, enabling enterprises to configure scalable, rule-based and contextual agent scoring across high-volume conversations.• Built a GenAI-powered Admin Copilot that translates natural language prompts into evaluation rule configurations, reducing implementation time from weeks to days and lowering onboarding friction.• Developed semi-agentic insights workflows to analyze omnichannel conversations, surface key trends and contact drivers, and move from passive analytics toward actionable recommendations.• Owned roadmap strategy and cross-functional execution for AI-powered Quality Management and Coaching products, prioritizing features based on customer impact, adoption potential, and measurable business outcomes.
Education
Indian Institute of Technology, Kharagpur
Integrated M.Sc, Chemistry
2018 — 2023
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