Ashwin A

About Ashwin A

Credit analysis includes verifying and assessing an applicant’s current financial position, employment history, credit history, credit needs, ability to pay and the asset being offered as security. Officer’s role is to Apply lending/credit policy, product and Mortgage Insurance guidelines, and a high level of judgement, in assessing applicant’s credit worthiness.My key priorities and responsibilities include: Meet or exceed quality assurance standardsApply lending/credit policy, product and Mortgage Insurance guidelines, and a high level of judgement, in assessing applicant’s credit worthiness. Adhere to Group Credit Policy and Code of Banking Practice with the objective of maximising revenue and minimising riskResearch customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigatedEnsure all research and investigation is accurately recorded including supporting evidence and documentation.External stake holder communication via callsExercise thorough credit worthiness assessment and sound decision-makingChange management and delivery of desired strategic outcome.We Ensure the process is followed to meet audit and risk complianceAchieves progression to appropriate skill levels within agreed timeframesBuild collaborate with colleagues to enable objectives to be met

Experience

1. Pro Services Support Specialist

   Lowe's India

   Oct 2024 — Present

   Managed the operational health and integrity of Lowe’s eProcurement systems, identifying trends and opportunities for continuous improvement in processes that impact both customers and associates.Led cross-functional teams to optimize order flow for Pro and ePro customers, ensuring seamless integration of third-party eProcurement platforms and tools.Proactively monitored performance metrics and KPIs, analyzing customer behaviors and product usage to develop strategies that improve customer experience and drive sales growth.Collaborated with vendors, national account managers and other internal teams to resolve complex operational issues and improve system functionality.Tracked and reported Key Performance Indicators 9KPIs) to senior leadership, offering actionable insights into process efficiencies, customer satisfaction and operational performance.

Education

• Bangalore University

  Bachelor of Commerce - BCom