Ashweetha Shajeev C
System Administrator| AWS Certified Cloud Practitioner
- Role
- Information Technology Support Engineer at Feathersoft
- Location
- Kochi, IN
- LinkedIn followers
- 500 followers
About Ashweetha Shajeev C
Dynamic and dedicated Cloud Computing Engineer with an AWS certification and a solid…
Experience
Information Technology Support Engineer
May 2025 — Present · Kochi, IN
Provide technical support:Respond to user inquiries via phone, email, or chat, diagnosing and resolving hardware and software problems. Troubleshoot and resolve issues:Diagnose and troubleshoot a wide range of technical issues, from software glitches to hardware malfunctions. Document and track issues:Accurately record and track incidents, requests, and resolutions in a help desk ticketing system. Escalate complex issues:Identify complex problems and escalate them to specialized support teams when necessary. User training:Provide guidance and training to users on new systems and applications. Account management:Assist users with account management tasks, such as password resets and access issues. Knowledge base contribution:Contribute to the development and maintenance of knowledge base articles. Project planning and execution:Participate in planning, scheduling, and executing projects related to system upgrades, software deployments, and infrastructure enhancements. System monitoring:Monitor IT systems and applications to ensure optimal performance and availability. Communication:Communicate effectively with users and other stakeholders, providing clear and concise instructions.
Education
St. Thomas College of Engineering & Technology, Sivapuram, Kannur
Bachelor of Technology
2018 — 2022
Amrita Vidyalayam
Higher Secondary Education
2016 — 2018
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