Ashwath Dhileephan
Technical Project Program Manager @Epsilon
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WORK HISTORY
Technical Project Program Manager @Epsilon
Dallas-Fort Worth, TX, US
Key Responsibilities:Project Planning & Strategy: Lead end-to-end planning and execution of technical projects, defining project scope, timelines, and deliverables aligned with business objectives.Team Leadership & Coordination: Manage and mentor cross-functional teams, ensuring collaboration across engineering, QA, design, and product teams to achieve milestones.Technical Oversight: Provide guidance on architecture, best practices, and technology stack decisions while proactively addressing technical challenges.Stakeholder Communication: Serve as primary liaison for stakeholders, providing regular updates, risk assessments, and progress reports.Risk & Issue Management: Identify potential risks, develop mitigation strategies, and ensure projects remain on schedule and within budget.Quality Assurance: Partner with QA teams to ensure high-quality deliverables through comprehensive testing and validation.Continuous Improvement: Analyze project outcomes, gather feedback, and implement process improvements to enhance efficiency and delivery.Key Achievements:Implemented Global Rewards Program for FedEx across US, APAC, LAC, Europe, and Canada, generating $10M+ annual revenue.Integrated multiple fulfillment vendors into the Global Rewards Program, streamlining operations and improving efficiency.Migrated 2M+ customers and 200M+ transactional records from a custom solution to the company’s SaaS loyalty platform on AWS, generating $110K monthly revenue.Migrated and onboarded 11M+ Arby’s customers to a cloud-based loyalty platform on AWS and created a CDP workflow for Inspire Brands to unify rewards data.Implemented ITIL-aligned Incident, Problem, and Change Management processes for a mission-critical global platform, reducing high-priority incident resolution time by 45% and maintaining a 98% change success rate across 30+ global markets.Recognized with the Magnitude Team Impact Award for launching three major initiatives in one year.
EDUCATION
Anna University
Bachelor of Engineering (B.E.), Computer Science and Engineering
SKILLS
ABOUT ASHWATH DHILEEPHAN
Results-driven Engineering Manager with 18+ years of experience leading global software development, cloud migration, and digital transformation initiatives. Expert in aligning technical delivery with business strategy, driving high-impact programs that improve efficiency, scalability, and customer experience.Proficient in program and project management, Agile/Scrum, SDLC, DevOps, and cloud platforms (AWS, Azure). Experienced in ITIL-based Incident, Change, and Problem Management, ensuring system reliability, operational excellence, and secure compliance with GDPR, CCPA, and SOC 2 standards.Proven track record in delivering enterprise-scale projects, including cloud-native platform migrations, CRM and loyalty program integrations, multi-channel marketing automation, and global SaaS implementations. Skilled in risk management, stakeholder engagement, vendor management, and building high-performing engineering teams.Passionate about continuous improvement, process optimization, and leveraging data-driven insights to enhance program outcomes and customer engagement.Core Competencies:Program & Project Management • Agile & Scrum • SDLC • Cloud Technologies (AWS, Azure, GCP) • DevOps • ITIL Framework • Change & Release Management • Risk & Issue Management • Digital Transformation • Stakeholder Engagement • Process Optimization • Cross-Functional Leadership • Continuous Improvement
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