Ashwanthraj Thiagarajan

Customer Service Representative @Delta Bingo & Gaming

Peterborough, ON, CA

Deliver exceptional customer service by assisting patrons with Bingo product sales, redeeming winning vouchers, and performing accurate cash payouts.• Ensure strict compliance with AML regulations, monitoring gaming transactions, tracking Multiple Transaction Logs (MTL), and assessing customer payouts against PCMLTFA thresholds.• File critical financial reports including MTL,Large Cash Transaction Reports (LCTR), and Suspicious Transaction Reports (STR) toFINTRAC, maintaining regulatory integrity.• Drive sales and enhance customer experience, leveraging strong interpersonal skills to maximize revenue and exceed sales targets while maintaining a professional company image.• Ensure 100% accuracy in financial operations, meticulously balancing cash floats and inventory while adhering to AGCO gaming regulations.• Educate and onboard customers on gaming technology, ensuring seamless adoption and enhanced engagement in gaming activities.