Ashwani Arora
CEO, Novel Patterns | Ex - Nucleus Software | Building Product-First Fintechs | Scaling Customer Success Globally | Lean & Kaizen Practitioner | HBS
- Role
- CEO at Novel Patterns
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ashwani Arora
I am profoundly honored and energized to join () at such a pivotal moment of growth. Inspired by the belief that perceived limits are only catalysts for greater potential, I’ve watched Novel Patterns achieve near-zero churn and build market leadership across (),(),()—creating a powerful foundation for global scale. My focus as CEO will be clear: scaling internationally, driving operational excellence, and mentoring the next generation of leaders.With +, I have led global businesses, enterprise transformations, and large-scale customer success programs across +, consistently delivering measurable value through technology, data, and AI-driven innovation. I have directed global operations with +, serving +, including 60% of India’s retail lending ecosystem. My transformation initiatives significantly elevated Customer Advocacy scores (from.), strengthened engineering and support functions, and positioned Corporate Lending as a high-growth business with 17+ clients acquired in under three years.I champion, instilling continuous improvement frameworks across teams. As part of cyber-security governance groups, I have helped shape strategic decisions on MSS, MDR, Threat Intelligence, and Red Teaming. My leadership approach is further strengthened by the, emphasizing vision, coaching, innovation, change, and organizational architecture.At Novel Patterns, I aim to merge this global experience with a strong product-first mindset—scaling our platforms, unlocking new markets, and proving that there are always :CEO & P&L Leadership • Global Scaling • AI Strategy & Digital Transformation • Product & Platform Strategy • Investment & Lending Tech • CXO Engagement • Lean & Kaizen • Operations Excellence • Cyber Security Governance • Customer Success • VOC & NPS • People & Leadership Development
Experience
CEO
Dec 2025 — Present
Education
The Wharton School
Strategic Thinking and Leadership, Business Administration and Management, General
2015 — 2015
Harvard Business School
Senior Executive Leadership Program, General Management
2019 — 2021
INSEAD
Leading the Effective Sales Force (LESF), Managing Sales Force
Massachusetts Institute of Technology
Radical Innovation, Business Administration and Management, General
2019 — 2019
GrowthSchool
Generative AI Intensive program, Information Technology
Navyug School
12th Std., Science
1984 — 1991
Lean Enterprise Institute, USA
Course on "The Toyota Way" - Hoshin Kanri( Strategy Policy Deployment) , Lean Way of Thinking
LinkedIn Test PAGEEE
Agentic AI Business-strategy, Artificial Intelligence
Lean Enterprise Institue, USA
A3 - Lean Leader Certification, Organizational Leadership
JC Bose YMCA University of Science and Technology
Computer Engineering, Computer Software Engineering
1991 — 1995
Skills
- Bfsi
- People Management
- Project Delivery
- Project Planning
- Software Project Management
- Retail Banking
- Team Management
- Ms Project
- Product Management
- Pl/Sql
- Program Management
- Client Engagement
- Pre-Sales
- Global Delivery
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