Ashwani Tanwar
Principal Consultant @Sanova Consulting
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WORK HISTORY
Principal Consultant @Sanova Consulting
Delhi, IN
ABOUT ASHWANI TANWAR
10+ years of enriching experience in Retail Banking customer services & financial crime and control of commercial and business banking customers- Currently, managing a project of enhanced due diligence of commercial and business banking customers- Have lead Everyday Banking, Complaints, Fraud & Chargeback Operations, Concern & Queries and Home Buying Operations- Have lead quality for Home Buying Operations in NatWest Group- Lead and managed transformation projectsCertification & Learning - Certified Lean Six Sigma Green Belt Certified Applied Financial Risk Management from IIM Kashipur Certified PLDP (People Leader’s Development Program) Have thorough knowledge of Business Analysis Level 1 RBS Certified Scrum Master Have thorough knowledge of Agile Conferred the title of ‘RBS Certified Coach’ upon successful completion of the Coaching for Excellence Programme Certificate of Qualification in Interviewing Skills Served as Area Director in Toastmasters International Work Stream – Honour Club Work Stream – Well Being Work Stream – “Be a Leader”Key Projects - Automation of PBA Data Gathering - To optimize the process with efficiency save of 10 FTEs and improved accuracy- Automation Quality Framework - Framework to build quality checking mechanism for BOTs - Quality Sampling Optimization - To increase sampling by analyzing FMEA and incorporate Thematic Quality Checking- Complaint “Root Cause Analysis” - To identify local foot print and RCA to reduce complaints- Right First Time Mechanism - Single repository mechanism to analyze and curtail all observations from all sources
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