Ashwani Mishra

About Ashwani Mishra

With over 13 years of experience in Customer Success Management and IT Service Delivery, I’ve had the privilege of partnering with global clients — primarily across the UK and US — to drive retention, satisfaction, and strategic growth. Currently working as an Assistant Manager – Customer Success at Navisite (part of Accenture), I lead end-to-end service delivery for enterprise accounts, championing initiatives like Quarterly Business Reviews (QBRs), risk mitigation, and incident/problem/change management. My efforts have directly contributed to a 95%+ customer retention rate, improved operational KPIs, and enhanced client trust through transparent communication and accountability. I bring a unique blend of technical understanding, strategic account thinking, and people leadership. Whether it\'s managing a high-stakes escalation or rolling out a proactive onboarding journey, I thrive in turning complexity into clarity and challenges into customer loyalty. What I value: Transparent communication, customer empathy, continuous learning, and measurable outcomes. Now, I’m exploring leadership roles where I can shape customer success strategy, grow high-performing teams, and deliver outcomes that align business success with customer value. Let’s connect if you’re looking for someone who can lead with ownership, think long-term, and put customers at the center of every decision. a••••••••@gmail.com |+91••••••••20

Experience

1. Associate Manager

   Accenture

   Nov 2024 — Present · Gurugram, IN

Education

• DR H S Gaur University Sagar MP

  Bachelor’s Degree

  2002 — 2005