Ashwani Kumar

Senior Product Manager @Landmark Group

Bengaluru, IN

Owning Post-Order, SCM and Customer Support charters; partnering with SCM teams across India/China/UAE to build logistics & warehousing products and improve end-to-end post-order experience.2. Defined a unified post-order communication strategy across channels to drive 30% reduction in support interactions; created a 4-category comms taxonomy to standardize future messaging and channel selection.3. Building a mid-mile warehouse tool (0→1) to automate inwarding, GRN, consolidation and outbound flows; digitizing manual Excel processes and enabling ERP integrations for export documentation.4. Revamped return tracking experience, reducing return/refund-related customer contacts by 20% through improved self-serve visibility and clearer status updates.5. Implemented post-order instrumentation in Amplitude & GA, defining 10+ key events and 2 end-to-end funnels (cancellation and returns initiation→completion) to track drop-offs and customer behavior.

Guru Nanak Dev University

Bachelor of Technology (BTech)

Indian Institute of Management, Lucknow

Master of Business Administration - MBA