Ashwani Kumar
Customer Experience Leader- Customer Service and Operation Strategy, Service Quality, Technical, Training and Audit
- Role
- Head Customer Service Strategy, Technical Training and Audits at Voltas Limited - A TATA Enterprise
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashwani Kumar
A result oriented professional with more than 17year’s of experience in Service Strategy, Operations & Service Quality, Customer Relationship and Warranty claim and Audit Management.Managing Service Strategy operation at National level with conceptualising & implementing service plans / policies for ensuring accomplishment of business goals.Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer experience.
Experience
Head Customer Service Strategy, Technical Training and Audits
Voltas Limited - A TATA Enterprise
Apr 2019 — Present · Mumbai, IN
Education
Institute of Management Technology, Ghaziabad
Master of Business Administration (MBA), Business Administration, Management and Operations
2013 — 2014
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