Ashwajit Patil
Group Manager
- Role
- Group Manager at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Ashwajit Patil
Service Delivery Leader & Group Manager with over 23 years of experience in IT…
Experience
Group Manager
Mar 2025 — Present · Nagpur, IN
Key Result Areas:• Led a team of 40+ IT professionals in delivering end-to-end IT services.• Implemented ITIL best practices, resulting in a 30% improvement in service efficiency and a 25% reduction in incident resolution time.• Managed service delivery for high-profile projects, ensuring all SLAs were met or exceeded.• Developed and maintained strong relationships with key stakeholders, enhancing customer satisfaction and retention.• Conducted regular service reviews and implemented continuous improvement initiatives.• Coordinated with vendors and third-party service providers to ensure seamless service delivery and support.• Worked on heiring best suited resources for the project.
Education
Nagpur University
B.Sc
Welingkar Institute of Management
PGDM
2014 — 2016
Skills
- Windows Server
- Novell Netware
- Itil
- Sap R/3
- Sap Netweaver
- Sap Basis
- Project Management
- Infrastructure Management
- Prince2
- Red Hat Linux
- Solaris
- Edirectory
- Navision
- Windows Server 2003
- Windows Server 2008
- Html
- Idm
- Vmware Esx
- Vmware Infrastructure
- Sap Erp
- Dhcp
- Microsoft Dynamics Nav
- Dns
- IT Service Management
- Requirements Analysis
- Dynamic Host Configuration Protocol (Dhcp)
- Business Development
- Domain Name System (Dns)
- Management
- Team Management
- Customer Relationship Management (Crm)
- Networking
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