Ashvin Parihar
AWS cloud | CCaaS | AWS Connect | Lex | AWS Services | Lambda | DynamoDB | Contact center| Avaya |Terraform | CICD | IaC | Gitlab
- Role
- Lead Engineer at Siemens
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ashvin Parihar
Working as a CCaaS Engineer. Certified AWS Cloud Engineer. Skilled professional on AWS…
Experience
Lead Engineer
Nov 2023 — Present · Pune, IN
Working on design/implementation solution on AWS platform on services like Lambda function,CloudWatch, IAM, Amazon connect, SNS etc.• Lead a team of developers and drive the requirement gathering as well as implementation discussions with Business stakeholders and DevOps team.• Skilled in developing strategic roadmaps and executing complex migration projects, seamlessly transitioning legacy contact center systems to Amazon Connect while minimizing disruption and maximizing ROI.• Created amazon connect call flow of omni channel (voice, chat) as per client need using necessary Aws services such as Lambda, Lex, S3, Dynamo Db.• Configured Amazon connect routing profiles, queues, quick connects user profiles, scheduled reports, agent hierarchy.• Implemented CloudWatch Dashboard to monitor the service failovers.• IVR Call Flow high level flow chart design based on requirement.• Implemented multiple custom solutions in Amazon Connect like Caller position in queue, Estimated Wait Time, Queued Callback• Effective communicator with a proven ability to translate technical concepts into clear and actionable recommendations for executive leadership, driving informed decision-making and buy-in for Amazon Connect initiatives.• Leveraged Terraform for infrastructure provisioning and configuration management, ensuring consistency and scalability.• Experienced on other Amazon Web Services (AWS)- EC2, AMI, EBS, ELB, Route53, S3, VPC, RDS, IAM, Lambda, Auto scaling.• Successfully orchestrated the migration in AWS, employing strategic blue-green deployment methodologies to ensure minimal downtime.• Technical support provided for system, architecture or network related issues.• Ensuring documentation for deployment changes, Proof of Concepts, Methodologies and Known Error Scenarios.
Skills
- Voip
- Telephony
- Call Centers
- Ip
- Telecommunications
- Sql
- Team Management
- Unified Communications
- Service Delivery
- Avaya
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