Ashutosh Kumar
Subject Matter Expert – Customer Operations | RCA Audits | Compliance (GDPR, FCA) | Gain Credit | Fintech | Customer Retention & Process Improvement | Ex- Convergys - XFINITY
- Role
- Subject Matter Expert Customer Operations at Gain Credit
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ashutosh Kumar
As a Senior Specialist in Customer Support and Operations at GAIN Credit, I have been applying my expertise in chat and email support, operational processes, and regulatory compliance to deliver exceptional service to UK-based customers for over three years. I specialize in debt management solutions such as Debt Management Plans (DMP), Individual Voluntary Arrangements (IVA), Bankruptcy, and Debt Relief Orders (DRO), offering tailored and clear solutions to customers facing financial challenges.I collaborate with cross-functional teams to enhance overall service quality and customer satisfaction, leveraging segmentation and targeting strategies to customize offers and information to specific customer groups. I am passionate about helping people overcome their debt problems and achieve their financial goals, and I constantly seek to improve my skills and knowledge in the dynamic field of digital lending.
Experience
Subject Matter Expert Customer Operations
Apr 2024 — Present · Delhi, IN
Education
Bihar School Examination Board (BSEB)
Intermediate
Central Board of Secondary Education (CBSE)
Mathematics and Computer Science
Lalit Narayan Mithila University (LNMU), Darbhanga
Bachelor of Science - BS
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