Ashutosh Mandelia
Director of Operations, Critical Incident Center at Salesforce | Salesforce 3x certified | IIM Calcutta (APAL) | PMP |High Impact Teaming Facilitator | Salesforce Certified Coaching Champion
- Role
- Director, Operations at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ashutosh Mandelia
PMP, ITIL Intermediate, COBIT 5, and Sun Solaris UNIX certified professional with 19+ years of diverse IT experience in Application Production Support, SAM (Service Availability Management), eDiscovery Operations (EDRM), Service Delivery, and Project Management.Certified Coaching Champion and High Impact Teaming Facilitator. Strengths focus on Service Management, Incident and Problem, Service Delivery, Business Continuity, Process and People Management.SpecialtiesWorking Knowledge of ITIL Best PracticesIncident & Problem ManagementService Transition ExperienceService Delivery & Service OperationsProject ManagementVendor ManagementBusiness Continuity Planning/Crisis Management Team ManagementLeadershipGood understanding of IT infrastructure and support functions
Experience
Director, Operations
Dec 2023 — Present
Education
Bharat Mata Eng. Med. School
HSSC, Science
2000 — 2001
Nagpur University
BE, Information Technology
2002 — 2006
Indian Institute of Management, Calcutta
Advanced Programme in AI for Leaders
Skills
- Itil® Service Operation, Service Transition
- Sql
- Linux
- Management
- Itil Intermediate Service Transitions Certified
- IT Service Management
- Autosys
- Itsm
- Oracle
- Requirements Analysis
- Unix
- Ediscovery
- Service Availability
- Business Analysis
- Shell Scripting
- Itil
- Eagle Pace
- Pl/Sql
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