Ashutosh S.
Cloud Operations Manager at CloudEQ | ITSM | Service Delivery | Agile | Project Management | ITIL | AZ-900
- Role
- Technical Operations Manager at Cloudeq
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Ashutosh S.
Proven success in driving outstanding Service Delivery within Cloud Computing and ITSM…
Experience
Technical Operations Manager
Mar 2022 — Present · Chandigarh, IN
Key responsibilities- Drive Daily, Weekly, Monthly Sync with the SDMs, Leads and internal teams- OKR Weekly/Monthly Governance Reporting- Ensure 24/7/365 SLA Compliance and Agile ITIL/ITSM Cloud Operations- Work with SysOps, DevOps, Observability, Security, UI/UX, Service Management, Service Delivery, Senior Management teams to ensure smooth day-to-day operations- Coordinate changes and govern complete change management cycle- Follow-up with stakeholders for escalations/approvals for expediting and implementing the maintenance operations- Coordinate with technical teams for tracking and completion of activities as per schedules/ETAs- Schedule and attend meetings with technical teams, 3rd parties, vendors etc. to address barriers and ensure work is completed as per schedule- Create and maintain SOP documentation around all the activities and tasks performed.Drive and fast-track ITIL/ITSM processes such as Incident, Service Request, Change and Problem Management within technical teams.
Education
GGDSD College, Chandigarh
Bachelor of Science (BS)
Army Public School, Meerut Cantt
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