Ashutosh Singh

About Ashutosh Singh

Analytics professional in the banking and financial services space, with expertise in Digital Payments, Card Analytics, and new product analytics. I have over two years of experience analyzing customer usage data from early-stage products—ranging from payment solutions to engagement-led features—providing insights that drive adoption, revenue, and loyalty. Currently, I work on chat data from global markets to identify opportunities that improve bot performance, reduce costs, and enhance the self-serve customer experience.My background spans across applied research in Machine Learning, NLP, and Molecular Dynamics Simulations. I bring strong analytical thinking, attention to detail, and clear communication to every project. Curious and impact-driven, I value continuous learning and process excellence by focusing on Simplification and Elimination. Outside of work, I explore music, sketching, photography, and adventure. Camera gear is my second biggest investment after my portfolio.

Experience

1. Assistant Manager - Digital Product Analytics

   American Express

   Aug 2024 — Present · Gurugram, IN

   Products:1. Account Connect2. Enrollment Hub - Phase 23. Amex Passport1. Sized out the relevant customer segment for phase 2 of Enrollment Hub Launch, to be targeted via marketing campaigns for Enrollments. The launch was supported with immediate early readouts to assess the initial performance of the product. Launched the first account connect triggers as an actionable insight brought out of the customer profiling exercise to ensure early activation and engagement. Leading the cross-functional forum with product partners to launch another nascent product.

Education

• Delhi Public School, Ranchi

  AISSCE, PCM

  2014 — 2016

• Indian Institute of Technology, Kharagpur

  Dual Degree (Int. B.Tech and M.Tech)

  2017 — 2022

• Cambrian Public School - India

  AISSE

  2004 — 2014