Ashutosh Thakkar
Technical Services Representative with a US based Technology company.
- Role
- Technical Services Representative at Genea
- Location
- Valsad, GJ, IN
- LinkedIn followers
- 500 followers
About Ashutosh Thakkar
I am an enthusiastic customer-obsessed customer service professional with more than 6 years of experience serving customers of leading organizations. I work as a liaison between consumers and corporations and have served customers from 135+ countries. I am a skilled communicator and listener with a knack for solving problems and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.Core competencies include:• professional fluency in English, • powerful verbal and written communication, • confident communicator and a good listner, • ability to work independently and proactively in a dynamic environment, • ability to adapt and improvise, • Tech-savvy, experience in troubleshooting and resolving customer complaints, replicating them to check for a bug and excalating them to the relevant team.• strong analytical skills, high level attention to detail and a multi-tasking aptitude,• Entrepreneurial approach towards the job,• expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful. • Software skills include MS Office, Advance Excel, Pagerduty, CRM, JIRA, Salesforce, Screenconnect, Slack, MS Teams, Confluence, Zendesk and Freshdesk.
Experience
Technical Services Representative
Apr 2023 — Present · Irvine, CA, US
Education
QuantInsti
Executive Programme in Algorithmic Trading (EPAT), Algorithmic Trading
2018 — 2018
Gujarat Technological University (GTU)
Bachelor of Engineering (B.E.), Mechanical Engineering
2010 — 2014
Symbiosis Centre for Management Studies- Pune
PGDBA, Finance, General
2016 — 2018
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