Ashutosh Rajkule

About Ashutosh Rajkule

CompTIA A+, ITIL Expert. Proficient in IT Operations, IT Projects, Service Delivery and Process Management with 22+ years of Experience. Major Responsibilities managed - Service Delivery Manager - Managed Account Relationship Heading Various Delivery Tracks which included multilingual, multi-location Global Service Desk, RDS (Remote Desktop Management), Office 365, Intune MDM (Mobile Device Management), JAMF (MAC Device Management, Patch Management, IOS Management), Intune (Windows Patch Management, Software Distribution, OS Management), Global Access Management, Asset Management (HAM/SAM), Field Service Operations and End Point Security. Key activities included Client Review, Workforce Management, Process Transition, SoW Sign offs, Escalation management, SLAs, KPIs Management, Account Audits and CSI (Continues Service Improvement). Led Project Management Office as Program Manager for all EN and NN Project needs of Leading Global Automotive, innovative solution organization. Project includes, Network Upgrade, Internet Breakout, Security Upgrades, etc. Managed ITOps / Service Desk / Depot – includes, defining processes, implement standards, audit program operations. Responsible for managing day to day IT Operations, i.e. Incidents, Requests, Change within SLA. Resolve executive level escalations. Build, Review and Manage Program SLAs Conduct, monitor and ensure meeting timelines of IT Services. Depot activities included, responsible for Hardware Refresh programs, Govern Stock, Inventory Management. Chair Departmental Council / Business Councils, i.e. collect & address IT service requirements from different business, functions and ensure IT & business harmony by playing a role of mediator between Business and various IT Teams. Represent department / Program in Management Reviews Adhere to managerial functions- Budget management, Team Guidance, Mentoring, Department Induction, Teams Appraisals, Conduct Operation Interviews, Develop and Review Policies.

Experience

1. Senior Principal Consultant

   Genpact

   Jan 2022 — Present · IN

   Part of managing account delivery, managing end user services related tracks from SoW, Transition & Go Live.

Education

• Annamalai University

  B Sc, Computer Science

  2001 — 2006

• Annamalai University

  B Sc, Visual Communication

  2001 — 2006

• Sikkim Manipal University of Health, Medical and Technological Sciences

  MBA, Project Management

  2009 — 2011