Ashutosh Rai
E-commerce & Supply Chain Leader | Driving Operational Excellence, Strategic Growth & Customer Satisfaction
- Role
- Head of Oms Operations & Business Performance - India at Fynd
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ashutosh Rai
I didn\'t start in e-commerce. I started in hospitality. And honestly? That\'s exactly…
Experience
Head of Oms Operations & Business Performance - India
Oct 2022 — Present · Noida, IN
P&L owner for 90+ fashion and lifestyle brands; annual GMV > ₹400 Cr. • Directly manage 10 leads and a total team of 50 across product, operations and CX. • Re-engineered the OMS (rule-based routing, real-time SLA alerts), cutting SLA breaches by 22 %. • Launched “Brand Cockpit” dashboards; return rate ↓ 18 %, net margin ↑ 4 pp. • Orchestrated Kalyan Silks’ marketplace entry, generating ₹2 Cr GMV in nine months. • Honoured with “Employee of the Year ’22–23” and “Fynd Star ’23–24”.
Education
National Council for Hotel Management and Catering Technology, Noida
B.Sc in H &Ha
2008 — 2011
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