Ashutosh Pandey
Supply Chain Customer Service Specialist @ Henkel | Certified Supply Chain Expert & Six Sigma Black Belt | Optimizing supply chain operations for customer satisfaction
- Role
- Supply Chain Customer Service Specialist at Henkel
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
Experience
Supply Chain Customer Service Specialist
Jul 2021 — Present
Implemented the activities of the Customer Service team to deliver high levels of service, supporting key KPIs in On-Time Delivery, Fill Rates, In-Stocks, Inventory, and Returns, while handling key, priority & foundational customers, managing supply demand and fulfillment, O2C, and order management. • Optimized distribution routes, reducing transportation costs by 8%, and improving delivery times, while overseeing logistical operations within Henkel\'s distribution network for efficient ordering & delivery.• Managed customer orders to improve overall order throughput to meet financial monthly targets of 140 million• Achieved a 4.8/5 rating in the Voice of Customer category by leveraging data analysis to understand customer trends & needs.• Achieved an 88% improvement in ECSL/POT C (from 72%) through regular enhancements in material availability, OTIF, lead time correction & internal processes• Applied Lean Six Sigma methodologies and supply chain management principles, including RCA, CAPA, and 3C, to streamline processes, reduce waste, increase efficiency, enhance corrective actions & promote continuous process improvement• Collaborated with procurement, production, and logistics teams to ensure seamless operations and alignment with business goals.• Worked with Sales and Supply Chain teams to identify efficiencies and cost-reduction, measures from a total cost-to-serve perspective• Served as a key liaison between Logistics Centers, Manufacturing Plants, Demand Planning, Sales teams, and Customers to develop plans that improve customer satisfaction• Conducted master data cleansing/updating (MOQ) for all FG & TG materials at the India level• Initiated a material strategy change from MTO to MTS, eliminating customer escalations• Assisted with training and mentoring new team members• Ensured ISO audit and compliance, maintaining high standards, and adhering to regulatory requirements.
Education
Jaipuria Institute of Management
PGDM
2021
Pune Institute of Computer Technology
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY
2014
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