Ashutosh Kumar
Skilled in Windows, Cloud, SQL, PowerShell, Power BI and Grafana.
- Role
- Customer Experience Manager at GreyOrange
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ashutosh Kumar
I am Ashutosh Kumar, a CEM with over 3.5 years+ of experience in customer service, cloud…
Experience
Customer Experience Manager
May 2025 — Present · Gurugram, IN
I manage all client communications, ensuring clarity and consistency across touchpoints. I address and resolve escalations to uphold a superior customer experience and strengthen client trust. I facilitate and lead cross-functional discussions with sales, product, solutions, and support teams to align customer experience strategies with the complex requirements of the logistics and warehouse automation industry. My responsibilities also include utilizing SQL and business intelligence tools to analyze customer data, generating actionable insights that inform strategic decisions. I oversee key customer experience indicators and design targeted initiatives that improve critical customer success metrics.Achievements- Spearheaded the development of customer success programs that significantly improved CSAT and NPS scores- Led advocacy programs that resulted in increased customer testimonials and referrals, showcasing the transformative value of GreyOrange in logistics and warehousing- Defined and tracked KPIs specific to customer experience, preparing comprehensive reports to monitor progress and drive continuous improvement.
Education
Delhi Technical Campus
Bachelor's degree
Chhotu Ram Rural Institute of Technology, New Delhi
Diploma of Education
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