Ashutosh Jadhav
Operations Manager | Strategic Leadership | KPI Optimization | Process Improvement | Customer Service Excellence | Data-Driven Insights | Team Management | MBA - IIM Calcutta
- Role
- Afbp - Operations Manager at Amazon
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashutosh Jadhav
As an accomplished Operations Manager with AFBP and extensive experience in the customer…
Experience
Afbp - Operations Manager
Jun 2022 — Present · IN
As an Operations Manager at Amazon, I am leading the pilot launch of the SNR Phones skill, where I have successfully identified and mobilized over 120 associates and 4 team managers across VCS DEL, HYD, and BLR. My role involves collaborating with offshore, training, and WFM leaders to on-board more than 15SMEs, ensuring the team is fully prepared for the skill launch. I spearheaded this launch within a tight 14-day timeframe, achieving early network favorability with 30% of the team reaching 100% on RAP andCCXU.I am also responsible for leading a team of 140+ customer service representatives and 6 team managers,fostering a culture of excellence and consistently meeting over 10 productivity and quality metrics. Toenhance operational efficiency, I developed a centralized mechanism for tracking and closing over 20 TMdeliverables, which improved efficiency by 15%. I craft and utilize a real-time service level monitoringdashboard, delivering daily interval miss reports to stakeholders for root cause analysis and actionablemitigation plans.Additionally, I have established a robust governance framework and RACI chart to optimize delivery andensure effective resource allocation. I continuously monitor KPIs such as SL, AHT, and occupancy rates toassess and improve partner performance and service delivery outcomes.
Education
DG Ruparel College of Arts, Science and Commerce
Science
2014 — 2016
Indian Institute of Management, Calcutta
Master of Business Administration - MBA
Veermata Jijabai Technological Institute (VJTI)
Bachelor of Technology - BTech, Mechanical Engineering
2016 — 2020
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