Ashutosh Dwivedi
Customer Experience Leader, Head - Customer Support, Customer Service, Customer Satisfaction, CSAT, CRM, Call Center, Cost Effectiveness, Replacement Operation, Service Strategy, Operation Control.
- Role
- Head of Customer Support (Project Business & Cx) at パナソニック
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashutosh Dwivedi
Dynamic and results-driven Customer Service Operations Leader with 21+ years of experience in the Consumer Durables and Electrical Appliances industry, managing large-scale service operations across India. Proven expertise in developing and executing service strategies, enhancing customer satisfaction, and driving organizational growth. Strong track record in Team leadership, Service network development, Process optimization, SLA adherence, and Productivity improvement. Adept at handling escalations, improving service KPIs, and implementing customer-centric initiatives that strengthen brand loyalty and Service excellence.
Experience
Head of Customer Support (Project Business & Cx)
Feb 2026 — Present · Mumbai, IN
Customer Service Operation for B2B & B2G Customers. Customer Services of New Product Solar, Home Automation, Water Heater. Services of Smart City Projects. Service Centre Operation. Service Operation Effectiveness. TAT, Spare Parts Management. Customer Satisfaction.
Education
Shiv Higher Secondary School - Churhat, Sidhi, Madhya Pradesh
High School
1996 — 1999
Government Polytechnic College, Satna, Madhya Pradesh
Diploma in Engineering
1999 — 2002
Indira Gandhi National Open University
Bachelor of Business Administration - BBA
2024
Jamnalal Bajaj Institute of Management Studies
Post Graduate Diploma
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.