Ashutosh Kumar Singh

About Ashutosh Kumar Singh

7+ years of experience in Logistics and Supply chain seeking out a job change for…

Experience

1. Key Account Manager

   Delhivery

   Apr 2024 — Present · Delhi NCR, IN

   Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportunities. Create a client success roadmap - a clear roadmap of the client’s experience across all touchpoints. i.e, Transition Plan for new onboarding, client engagement model, service precisions & SOP management, etc. Cross-Selling and Up-selling to the client base and growing the account to achieve the targets. Be the customer\'s focal point by liaising closely with various stakeholders within the company thus ensuring their queries/ issues are addressed. Metric management - Work towards ensuring all the assigned metrics are in green with appropriate root causing and solutioning as and when required. Conducting business reviews with clients and focusing on service delivery experience Travel to various centers/ client locations within the country for client visits/ audits/ business launches/ client meetings as and when required Liaising with internal departments to ensure client requirements are fulfilled. Escalating and resolving areas of concern as raised by clients.Monitoring performance against service level agreements and flagging potential issues for timely resolution.

Education

• IBS Dehradun

  Master of Business Administration - MBA

  2016 — 2018