Ashish Tripathi
Senior associate work centre tech support @AT&T | Ex-wiproite | Ex-Infoscion | ITIL Certified |
- Role
- Senior Associate Work Centre Tech Support at AT&T
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashish Tripathi
A proactive and detail-oriented L2 TAC Engineer with 4 years of experience in managing and troubleshooting IT network systems. Skilled in monitoring, diagnosing and resolving network issues with minimal downtime and optimal operational efficiency. Capable of delivering technical assistance, ensuring service quality standards, and engaging with cross-functional teams. A solid foundation in networking protocols, device configuration, and client interaction. Committed to providing effective and timely solutions that meet company goals.
Experience
Senior Associate Work Centre Tech Support
Sep 2025 — Present · Bengaluru, IN
Responsible for 24x7 proactive monitoring, troubleshooting, and maintenance of customer networks to ensure high performance and reliability.Key Responsibilities:Monitor network KPIs, alarms, and performance proactively.Troubleshoot and resolve complex network/platform issues.Perform root cause analysis and coordinate with ISPs/vendors.Act as SPOC for AT & T customers, handling escalations and fault reporting.Manage problem isolation, circuit issues, and service verification.Coordinate with ISPs, customers, and AT & T support teams for testing and resolution.Maintain accurate updates in ticketing and operational tools.Network Devices: Ciena, ETX, Silicom, Edgewater, Cisco ASR Hardware Models: Meraki (MS120, MS120-8, MS120-24, MX36, MX37, MX37C, MR36, MR46, MR56), Ju- niper Mist (AP41, AP43, AP45), Fortinet (FGT 60F/61F, FGT 80F/81F, FortiSwitch 124F/148F, 224E/248E), Aruba (2930M, CX6300, AP505, AP515), Ciena (CN5150, CN3930), Cradlepoint (E110, AER200, E300) Cisco (881, 1921, 4321, 4331, 901
Education
Government polytechnic Mumbai
Diploma of Education, diploma in electrical engineering
2018 — 2021
Rana Pratap high school and junior college
Ssc, School
2006 — 2016
Manav Rachna International Institute of Research & Studies
Bachelor's degree, Computer Software and Media Applications
Elphinstone College
Hsc, Science
2016 — 2018
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