Ashton Mobley
UX Researcher @ Material Bank | Ex-Dell Technologies | Mixed Method User Experience Researcher | Digital Sherlock for Human Behavior
- Role
- Associate Banker at JPMorganChase
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ashton Mobley
Born and raised in Texas, I bring a bit of southern charm to my work and experiences “You…
Experience
Associate Banker
Oct 2023 — Present · Austin, TX, US
Apply a user-centric approach by leveraging proactive communication to build rapport with users, gather insights, and provide personalized solutions resulting in a seamless, welcoming experience increasing overall user satisfaction and engagement by at least 90% quarterly- Educate 100+ users a month on self-service options (Chase Mobile App, Chase.com, ATMs), leveraging usability insights and feedback to drive increased traffic, adapting to new technologies to enhance user experience through intuitive interfaces- Streamline client interaction processes by managing lobby traffic and scheduling meetings, enhancing customer flow and efficiency.
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