Ashton McLaughlin

Experience

1. System Lifecycle Risk Manager

   Defense Counterintelligence and Security Agency (DCSA)

   Mar 2021 — Present · Quantico, VA, US

   Provide advice, recommendations, and strategic guidance to key stakeholders as a Change andConfiguration Security Subject Matter Expert (SME).• Apply sound program practices to establish and maintain consistency of a product’s or system’sattributes with its requirements and evolving technical baseline over its service life.• Interact with other SMEs in systems engineering, hardware/software engineering, specialtyengineering, logistics, contracting, and production in an Integrated Product Team (IPT)environment.• Identify and define baseline configuration items and control their modifications and releases.• Report and record status of configuration items and any requested modifications or potential risk.• Maintain risk register and determine the probability of risks and impact and possible ways toreduce risks and maintain automated programs for change requests and organize activitiesnecessary to maintain product integrity.• Provide reports and briefings; meet with stakeholders regularly to assess needs and requirements,analyze metrics, and identify trends.• Analyze DoD, Chief Information Officer, and IT policies for compliance, as required, andcultivate relationships with higher headquarters and other stakeholders.• Responsible for day to day management within the ServiceNow platform to maintain theimplementation of Change Management, Incident Management, Problem Management, ServiceCatalog, Configuration Management, reporting, Discovery and Integrations.• Created the Configuration Management Plan and Configuration Management Charter that hasbeen implemented agency wide.• Maintained the integrity of the ServiceNow tool across production and pre-productionenvironments.• Generates weekly and monthly reports and metrics for IT management for leadership, along withconfiguring metrics for indication KPI of the the industry in different measures.• Provided training on ServiceNow process, operations and capability to all required teams.

Education

• University of Maryland Global Campus

  Information Technology, Information Technology

  2017 — 2019