Ashton Saunders
Contact Center Executive Leader | BPO | VP of Operations at Indisputable Management, CEO at Enlighten Management
- Role
- Chief Executive Officer at Enlighten Management
- Location
- Mount Vernon, NY, US
- LinkedIn followers
- 500 followers
About Ashton Saunders
A Client-First Individual Who Works Tirelessly to Mend Broken In-House Customer Support Teams, and or Contact Centers by augmenting an outsourcing approach while simultaneously Reducing Operational Expenses with nothing short of World-Class Quality.Top-Performing, Award-Winning Business Leader and Call/Contact Center Executive Leader with 16 + years of experience exceeding performance goals. Proven statistics establishing high-performing call center management and staff, streamlining processes, and integrating innovative technology to cut expenditures, and enhance productivity, which results in increased profits simultaneously maintaining the highest standards in customer service and adherence to regulatory guidelines.Areas of expertise:• Team Building/Development/Training• Talent Acquisition & Hiring• Leadership/Culture Development• Strategic Planning & Development• Revenue Growth• Exceeding Sales Targets• Competitive Client Performance• Report Analysis/KPIs• Regulatory Compliance Expert• Dialer Best Practices• Call Center Technology Expert• Management Development• Problem Resolution & Mitigation• Conducting Process Assessments• Implementing Process Refinements• Corporate Communication/Client Relations
Experience
Chief Executive Officer
Jan 2015 — Present · Belize City, BZ
Education
LTHS
Construction Management
2004
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