Ashton Martin Dsouza

WORK HISTORY

EDUCATION

ABOUT ASHTON MARTIN DSOUZA

Hello there! I am a seasoned Customer service representative and an Order Management Specialist having over 10+ years experience in the field and also an optimistic sales specialist, apart from that I\'ve worked in various other processes like Operations, Customer service, Supply Chain, stakeholder management, Quality Audits, training and mentoring employees, performing internal audits for the O2C process, as well warehouse management, material management and other Customer service activities. I am technically conversant and well versed with SAP SD Module, Service now, Salesforce, 3cx, Microsoft 365 tools. I have experience working with CRM softwares as well. Over the years, actively focused on achieving company targets and KPI\'s. Always worked together with a team to hit targets. Experience in processing large orders as per customers PO\'s. Undertaking ad-hoc tasks whenever required. Ensuring compliance is adhered to within the teams. Acting as the key POC for external and internal customers for best possible customer experience. Expediting purchase orders and keeping track of logistics and delivery management.My key achievements include ideating cost saving and time efficient RPA automations within processes to save money, as an expert in handling key aftermarket, IAM and OE customers namely - Walmart, Ford, Mobil1, Advance Carquest, Pep Boys, Bosch etc. Skills: • Order processing • Supply Chain Analysis• Customer service Management• Order Delivery and logistics • Pricing/Quotations Strategy• Sales Strategy• Stakeholder Management• Internal Auditing• Technical Support• Dispute Resolution• Query Resolution• EDI Order ManagementManaging End to End Order fulfilment process and also managing IAM/OE SCM activities. Adding to that expert in handling customers queries through phone/emails/ live chats. I have gained exposure to multiple projects / transitions and directly worked with the US stakeholders on a daily basis. I have facilitated on-the-job coaching / floor walking and mentoring to the new hires. Daily quality checks on the work done by new employees to make sure it was error free. Apart from this i have also been proficient in managing multiple customer portals, making schedule agreement changes as needed or requested by customers, managing returns. shipments and providing first-level technical support to customers when required.I have completed my degree Msc in International Business at University of Cumbria, Lancaster and currently working for the Best Broadband and Mobile network companies in the UK.