Ashton Berhorst
Customer Success Director at Provation Medical
- Role
- Customer Success Director at Provation
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Ashton Berhorst
Experienced consultant and self-driven customer success employee with 10 years of…
Experience
Customer Success Director
May 2022 — Present
Played a key role in the development and execution of a comprehensive customer success program for a product line, including onboarding processes, proactive customer outreach, and personalized support, leading to increased customer engagement and loyalty.Regularly prepared and presented comprehensive metric reports to customers, offering in-depth analysis of product performance and delivering actionable insights, contributing to increased customer satisfaction and informed business decisions.Collaborated with Product, Sales, and Marketing teams to gather and analyze customer feedback, providing valuable insights for product improvement and driving customer satisfaction. Supported renewal opportunities by providing comprehensive support to the sales team, resulting in increased customer retention rates and revenue growth.Delivered comprehensive education and training sessions on new product features and enhancements, promoting best practices and ensuring effective adoption by customers. Served as a primary point of contact for customers, effectively bridging the gap between technical support teams and customers to facilitate prompt and satisfactory resolution of standalone technical issues.
Education
Missouri State University
Bachelor of Science (B.S.)
2011 — 2015
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