Ashti Gupta
HR Enthusiastic/Executive Operations at TechMahindra
- Role
- Executive Operations at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ashti Gupta
I am passionate about creating positive and inclusive workplace cultures that drive…
Experience
Executive Operations
Jul 2024 — Present · Noida, IN
Executive Operations - Flipkart Account, Tech Mahindra1. Resolved customer complaints and issues related to large appliances (AC, Fridge, Washing Machine, Television, Microwave) via hotline.2. Coordinated with brands (Panasonic, Samsung, Thomson, TCL, etc.) for issue resolution.3. Created and managed technician visit tickets for installation and technical support.4. Processed product returns, coordinated with logistics, and provided refunds to customers.5. Demonstrated expertise in handling customer queries and issues across 5 categories of large appliances.6. Streamlined hotline operations, reducing average handling time and improving customer satisfaction.7. Built and maintained strong relationships with Flipkart, ensuring client satisfaction and delivering high-quality customer service.*Key Skills- Customer Service- Issue Resolution- Brand Management- Technical Support- Return and Refund- Process Efficiency- Client Relationship
Education
University of Lucknow
Bachelor of Commerce - B.Com
2019 — 2022
University of Lucknow
Master of commerce - M.Com
2022 — 2024
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