Ashray Bali
Senior Technical Support Engineer @Salesforce
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WORK HISTORY
Senior Technical Support Engineer @Salesforce
Toronto, ON, CA
EDUCATION
Maharshi Dayanand University Rohtak
Bachelor of Technology - BTech, Computer Science & Engineering
Texas A&M University
Master's degree, Management Information Systems
ABOUT ASHRAY BALI
Experienced professional with expertise in AWS and demonstrated history of working in the information technology and services industry. Skilled in AWS, RDS (Relational Database Service) and DMS (Database Migration Service). Extensive experience assisting customers with all aspects of capacity planning and database right sizing in the cloud. Managed and monitored large scale database migrations to cloud (AWS) using both engine native methods and DMS. Adept in analyzing customer workload to fine tune database parameters for optimizing performance. Passionate about Cloud Governance, Database Administration & DevOps. Experienced support engineering professional, proficient in leading customer interactions, handling high priority issues/escalations and driving down response times for customers experiencing critical production issues. Good knowledge of data warehousing concepts, ETL tools, Schema Conversion Tools like AWS SCT and SQL.
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