Ashraf Hassan
Customer Success Specialist @ Freshworks | Driving Customer Retention and Expansion Strategies
- Role
- Customer Success Specialist at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Ashraf Hassan
As a Customer Success Specialist at Freshworks with over 8 years of experience, I focus on fostering strong customer relationships, ensuring retention, and driving value realization through strategic initiatives. My expertise lies in churn mitigation, Expansion and enhancing customer satisfaction by aligning solutions to meet business objectives. I am passionate about supporting customers in their journey to maximize product adoption and achieve measurable ROI. By conducting business reviews and crafting success plans, I work to identify opportunities for growth and ensure customers extract sustained value from our solutions.
Experience
Customer Success Specialist
Jan 2024 — Present · Chennai, IN
Proactively manage customer lifecycle to reduce churn and improve retention using data-driven insights and health scoresDrive account growth and expansion (upsell & cross-sell revenue) within existing customersLead onboarding, product adoption, and engagement strategies to accelerate time-to-valueBuild and maintain strong relationships with key stakeholders and decision-makersConduct Business Reviews (QBRs/EBRs) and align success plans with customer goalsOwn renewals and revenue retention, ensuring a seamless customer experienceTrack and improve KPIs: NRR, churn rate, product adoption, NPS/CSAT
Education
Pondicherry University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
2013 — 2015
VB Balika Vidyapeeth
Senior Secondary
2007 — 2009
Vidya Bharti School, Sitamarhi
Higher Secondary
2000 — 2007
North-Eastern Hill University
Bachelor of Technology (B.Tech.), Electronics and Communication
2009 — 2013
Pondicherry University
PG Diploma in Industrial Relations and Labor Law, Human Resources Management and Services
2013 — 2014
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