Ashraf Ali
Resident Liaison Officer @Southern Housing
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WORK HISTORY
Resident Liaison Officer @Southern Housing
London, GB
EDUCATION
Sir John Cass Sixth Form
Distinction, Business Management
Bow School Of Maths And Computing
High School
University of Westminster
Bachelor's degree, Business Management
SKILLS
ABOUT ASHRAF ALI
I am responsible for managing and resolving customer complaints efficiently and effectively across all stages of the process. Conducting a detailed investigations to identify root causes, and implementing preventative measures to avoid recurrence. I handle complex Housing Ombudsman cases within strict deadlines, collaborating with senior leadership and contractors to address critical issues. Additionally, I develop action plans, monitor complaint trends to drive service improvements, and maintain accurate documentation in CRM systems to ensure timely and transparent resolutions.
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