Ashok K

About Ashok K

I’m a versatile Salesforce professional with hands-on experience across the Salesforce ecosystem, combining deep technical skills with a business-focused mindset. As a Salesforce Admin and Developer, I architect and deliver end-to-end solutions that improve efficiency, elevate user experience, and drive measurable results across Sales Cloud, Service Cloud, Field Service, CPQ, and E-Commerce Cloud.In addition to core CRM functionality, I specialize in Salesforce Marketing Cloud, where I design and automate customer journeys that blend seamlessly with CRM data for personalized outreach at scale. I’ve worked on complex integrations using REST/SOAP APIs and middleware tools, connecting Salesforce to ERPs, data warehouses, and external marketing platforms.Now, I’m excited to be at the forefront of AI-driven innovation within Salesforce—leveraging tools like Einstein AI, predictive scoring, and GPT-powered automation to unlock smarter decision-making and productivity gains.10+ years of hands-on experience in the Salesforce ecosystemProficient in Salesforce CPQ setup, configuration, and quote-to-cash automationDelivered integrated solutions using Salesforce APIs, MuleSoft, and custom ApexBuilt and managed scalable campaigns in Marketing Cloud (Email Studio, Journey Builder, Automation Studio)Hands-on with Field Service Lightning for mobile workforce managementImplemented E-Commerce Cloud integrations with Salesforce B2C journeysExperience building solutions across Sales Cloud, Service Cloud, and Community/Experience CloudEarly adopter of AI tools like Einstein and GPT-based enhancements in CRM processesStrong development skills: Apex, LWC, Flows, SOQL, and platform automation

Experience

1. Solution Architect Salesforce

   FIS

   Sep 2023 — Present

Education

• Anna University Chennai

  Bachelor's degree, Mechanical Engineering