Ashok Kumar R

About Ashok Kumar R

Customer Success Lead with 7+ years of experience in EdTech, specializing in B2B client success, corporate training delivery, and assessment operations. Experienced in driving process improvements, stakeholder alignment, and high-quality program execution across enterprise clients.Key Highlights:Lead end-to-end customer success and service delivery for corporate training programsStrong expertise in client onboarding, escalation management, and stakeholder communicationProven track record in process optimization, SOP creation, and workflow designExperienced in managing cross-functional teams and mentoring team members into senior rolesData-driven approach using reporting, dashboards, and performance metrics to ensure delivery excellenceRecognized multiple times for exceeding client expectations and delivery outcomes

Experience

1. Customer Success Lead

   iamneo - An NIIT Venture

   Oct 2025 — Present · Coimbatore, IN

   Lead customer success operations for B2B corporate training programs, ensuring timely and high-quality deliveryAnalyze business requirements and design process workflows to improve execution efficiencyCollaborate with internal and external stakeholders to define project scope, milestones, and deliverablesManage cross-functional teams, handling scope, timelines, risks, and dependencies for on-time deliveryOwn key client accounts, driving onboarding, customized delivery models, and customer satisfactionConduct product demonstrations, capture structured feedback, and identify improvement opportunitiesMentor and manage a team of 6 executives, enabling skill growth and readiness for senior responsibilities

Education

• Annamalai University

  Master of Business Administration - MBA, Human Resources Management and Services

• DHIRAJLAL GANDHI COLLEGE OF TECHNOLOGY, SALEM

  Bachelor's degree, Electrical, Electronics and Communications Engineering

  2012 — 2016