Ashokkumar Mjl

About Ashokkumar Mjl

Energetic & enthusiastic professional, offering over 22 years of experience in…

Experience

1. Assistant Vice President- Head of Insurance Operations

   HDB Financial Services Ltd.

   Jun 2024 — Present · Chennai, IN

   As Lead – Insurance Operations and Excellence, driving the full insurance servicing lifecycle across policy issuance, claims coordination, customer service and reporting. Building high-performing teams, and ensuring SLA-led delivery in a regulated environment. Working cross-functionally with product, technology and insurance partners to scale operational efficiency and improving partner and customer experience.Key Responsibilities•Lead end-to-end operations, proposal login to policy issuance, endorsement handling and document management•Define and continuously refine SOPs for underwriting, issuance, reconciliation, and compliance•Ensure operational TATs and SLA adherence for all servicing workflows•Deploy automation tools and process enhancements to scale throughput and accuracy•Managing a centralized operations team and driving persistency•Coordinate with insurer systems to ensure seamless workflows Customer Service & Claims•Oversee customer service desk, including onboarding, endorsement and query resolution processes•Managing Claim Desk for life insurance support•Handling complex escalations and ensure timely closure with insurer support•Building feedback loops with customer-facing teams to improve operations MIS & Reporting•Lead MIS function for daily, weekly, and monthly operational metrics•Defining and maintaining dashboards for leadership visibility (issuance, claims, TATs, score cards )•Ensuring audit-ready documentation, error-free reporting, and data complianceTeam Leadership•Leading a high-performance operations team •Hiring, training and mentoring team members across servicing, claims and MIS functions•Defining KPIs and drive continuous improvement initiativesStrategic & Cross-functional Alignment•Liaising with insurer partners, TPAs for operational governance•Collaborating with insurance partners and tech teams to co-create tools that streamline ops•Work closely with Sales and BD to support insurance rollout and lead fulfilment

Education

• Loyola College

  Post Graduate Diploma

• Santhome Higher Secondary School

  Master of Business Administration - MBA

• Loyola Institute of Business Administration IC

  Advanced Diploma

• Loyola College

  Bachelors

• University of Madras

  MBA

• Crescent Engineering College

  Masters