Ashokkumar A

About Ashokkumar A

Experienced Service Engineer with a proven history in the medical device industry, specializing in critical care medical equipment and devices. Adept at managing and resolving complex technical issues, I bring comprehensive expertise in customer service, vendor management, and supply chain operations. Proficient in SAP and MS Office, I leverage these tools to enhance operational efficiency and support seamless service delivery.With a Bachelor of Engineering in Electrical and Electronics Engineering from P.S.R. Engineering College, I combine strong technical skills with practical experience in deploying and supporting critical care solutions. My commitment to exceptional problem-solving, effective communication, and customer satisfaction drives my approach, making me a valuable asset in advancing technology solutions in healthcare.

Experience

1. Regional Service Manager

   BPL Medical Technologies

   Aug 2025 — Present · Tamil Nadu, IN

   My career in the medical technology service field began in September 2016, driven by a strong passion for advancing healthcare through reliable technology. Over the years, I’ve grown from a service engineer to my current role as Regional Service Manager – Tamil Nadu at BPL Medical Technologies Pvt. Ltd, leading a skilled team committed to delivering exceptional service and customer satisfaction.With 8+ years of experience, I specialize in critical care, anesthesia, and radiology systems, ensuring every device operates at peak performance to support clinical outcomes. My expertise spans installation, calibration, preventive maintenance, and troubleshooting of advanced medical equipment across major hospitals and healthcare institutions.At BPL, I oversee service operations, performance improvement, and customer support across Tamil Nadu. I focus on mentoring engineers, optimizing workflows, and driving a culture of accountability and service excellence. My goal is to ensure consistent uptime, quick turnaround, and seamless customer experience.Proficient in SAP and CRM, I streamline service processes, monitor KPIs, and enable data-driven decisions that strengthen operational efficiency. Combining technical knowledge with leadership, I work to bridge the gap between technology and healthcare delivery.I am passionate about leveraging innovation to enhance patient safety and healthcare efficiency. Every project I manage reflects my dedication to quality, reliability, and continuous improvement. Core Competencies:Critical Care, Anesthesia & Radiology Equipment ServiceService Operations & Team LeadershipInstallation, Calibration & TroubleshootingSAP & CRM Workflow ManagementCustomer Relationship & Quality ComplianceDriven by integrity and purpose, I continue to grow as a healthcare technology professional committed to excellence and meaningful impact

Education

• P.S.R.Engineering College

  Bachelor of Engineering - BE, Electrical and Electronics Engineering

  2012 — 2016