Ashok Karkera

About Ashok Karkera

I am a passionate people\'s person with about 17 years of work experience specializing in people development and learning and development management along with excellent proficiency in automation and coding in VBA - automating several processes where I work. I\'ve worked across a spectrum of roles including call center team management, setting up business intelligence teams, outbound retention, co-founded a learning startup and I am currently handling the Organizational Development needs for the retail wing of Tata Capital Financial Services Limited. I have been a consistent top performer with multiple recognitions including creation of a train the trainer program that won the golden peacock award.When I am not harping about work, I travel - and have been featured in a few travel blogs, I am also passionate about afforestation and over weekends you can spot me planting a sapling or two at my little forest close to Mumbai.I love meeting new people, and striking up a conversation on myriad topics ranging from travel to bike maintenance to cooking - is an easy game considering my ENTP personality.Specialties: Training, bridging competency gaps, competency and proficiency assessment, building/strengthening core competencies, training needs identification, designing of custom training content, MBTI, DISC and Hartman Kinsel profiling, Outbound Experiential Learning, Outbound Training, Classroom Training, E-Learning and Learning Management Systems - deployment, implementation, and execution, BPO Processes, and Logics, Telecommunication - Billing analysis, reviews and report generation using TEM

Experience

1. Associate Vice President - Learning and Development

   Tata Capital

   Apr 2025 — Present · Mumbai, IN

   Switched from retail finance to head the functional learning for Tata Capital Housing Finance limited, and also manage certain projects for the CHROs office.

Education

• Narayana college

  12th, Biology,Physics,Chemistry

  2000 — 2002

• Indian Institute of Management Bangalore

  Accelerated Leadership Program

  2020 — 2020

• Deakin University

  Leadership Horizon - Create Your Future, Organizational Leadership

• AICT

  Bachelor of Science (B.Sc.), Software Systems

  2002 — 2004

• Kendriya Vidyalaya

  Xth, CBSE

  1994 — 1999

• Sri Krishna Vidya Mandir

  10th, CBSE

  1999 — 2000

• KPMG, India

  Design Thinking Practitioner's Workshop, Design thinking

Skills

• Call Centers
• Business Development
• Contact Centers
• Team Management
• Service Delivery
• Outbound Training
• Business Analysis
• Customer Relationship Management (Crm)
• Soft Skills
• Coaching
• Business Process Outsourcing (Bpo)
• Sla
• Strategy
• Telecommunications
• Analysis
• Bpo
• Classroom Delivery
• Management
• Mis
• Employee Engagement
• Workforce Management
• Talent Acquisition
• Recruiting
• Performance Management
• Crm
• Employee Training
• Operations Management
• Customer Retention
• Customer Service
• Analytical Skills
• Outsourcing
• Team Leadership
• Mobile Devices
• E-Learning
• Transition Management
• Training
• Customer Satisfaction
• Customer Experience
• Process Management
• Management Information Systems (Mis)