Ashokk Kumar Makhija
Enterprise Customer Success Manager @Reverselogix
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WORK HISTORY
Enterprise Customer Success Manager @Reverselogix
Bengaluru, IN
EDUCATION
DAV College
Bachelor in Commerce, Business/Commerce, General
Holy Heart High School
SSC
ABOUT ASHOKK KUMAR MAKHIJA
I am an Enterprise Customer Success Manager at ReverseLogix, a leading provider of cloud-based reverse logistics solutions. I have 10 + years of experience in the SaaS industry, helping customers achieve their goals and maximize their value from the products they use.My core competencies include delivering customized demos, creating personalized onboarding plans, imparting training, handling expansions and upsells, collaborating with renewals and billing teams, developing feedback funnels, and publishing release notes. I have successfully managed 100 enterprise customers from EU and US, with a total ARR of $ 2 million. I am passionate about improving customer satisfaction, retention, and loyalty, and I constantly seek to enhance the processes, efficiency, and scalability of the customer success function.
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