Ashok Chitimilla
Deputy Vice President | Product Management | Program Management | Delivery Excellence | Digital Transformation | CSPO, CSM, SAFe POPM
- Role
- Deputy Vice President at Maximus Infoware India Pvt. Ltd
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ashok Chitimilla
A distinguished Professional with about 2 decades of extensive experience in SDLC…
Experience
Deputy Vice President
Maximus Infoware India Pvt. Ltd
Dec 2021 — Present
Heading the product portfolio and projects delivery of the organization.* Identified product differentiation challenges through SWOT analysis; discovered and implemented critical new feature enhancements in record 1 month.* Identified the right business use case for AI/ML implementation to transform an underperforming product portfolio; boosting CSAT from 6 to 9 and securing new orders.* Streamlined the process to eliminate onboarding delays and improve client engagement. Introduced workflow automation to replace feasible manual steps, reducing onboarding time from 15 days to just 4 days.* Addressed a 5% lead conversion rate by collaborating with presales on UI/UX improvements and implementing product strategies, boosting conversions to over 10%.* Addressed the lack of standard operational processes by evaluating vendor proposals, partnering with the selected vendor, and implementing best practices, achieving CMMI L3 certification in just 3 months.* Final point of technical escalations related to all projects of the organization.* Transformed a 15-hour daily settlement process by implementing AI/ML and RPA, boosting user experience with 100% accuracy.* Led end-to-end product strategy and roadmap for a Financial Services platform, driving innovation in fraud and ID verification workflows to enhance risk mitigation, and ensure regulatory compliance across key markets.
Education
Shah & Anchor Kutchhi Engineering College
Bachelor of Engineering - BE
Alagappa Institute of Management
Master of Business Administration - MBA
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