Ashok Singh Rawat
Remote Desktop Engineer| | American Express| IT Infrastructure & Service Delivery
- Role
- Remote Desktop Engineer at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ashok Singh Rawat
IT Support Engineer with 2+ years of experience in L1/L2 technical support within…
Experience
Remote Desktop Engineer
Jan 2024 — Present · Gurugram, IN
At American Express, I provide comprehensive technical support to global users through multiple channels, including remote, email, call, and chat. My primary responsibilities include:1. Managing ServiceNow tickets to track and resolve incidents efficiently 2. Troubleshooting and diagnosing complex technical issues related to hardware, applications, networks, and printers 3. Managed Active Directory user accounts performed password resets, created new users, and set up Organizational Units (OUs) by department.4. Ensuring timely issue resolution and adherence to defined SLAs
Education
Delhi University
Bachelor of Arts - BA
Jetking Noida Learning Center
Diploma of Education
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