Ashok Pal
Fintech Specialist || US Customer Service Executive || Customer Satisfaction || Customer Relationship ||
- Role
- Customer Support Executive at iEnergizer
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Ashok Pal
Certified Drone Pilot with expertise in aerial surveying, mapping, and equipment…
Experience
Customer Support Executive
Jun 2025 — Present · Noida, IN
Executive – Customer Support at Credit One BankWorking at the second most popular credit card company in the U.S, I assist customers with their credit card needs and ensure account safety through fraud detection and resolution.Key Highlights: Handle customer queries related to credit card usage, billing, payments, and disputes. Analyze and report suspicious activity to help prevent financial fraud. Manage high-volume international voice calls with empathy and efficiency.🧠 Educate customers on account management and credit card benefits. Meet service KPIs including first-call resolution and customer satisfaction
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