Ashok Mishra

IT Service Management Lead

Role: IT Service Management Lead at Accenture
Location: Dwarka, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Ashok Mishra

Result Oriented professional with over 15 years in Service Management, specializing in…

Experience

IT Service Management Lead
Accenture
Dec 2021 — Present · IN
Leading a team of 6 SM professionals and working with Service Delivery Managers tomanage and improve the IT service delivery provided to clients in shared services.• Promote and support the deployment of service management processes to all groups.interacting with problem management, change management, and incident management• Transition and Operations in the Shared Services Model: Handling Multiple Clients from Diverse industries.• Prioritise staff workload according to the prioritisation matrix and hold the team responsible forbreaches in service delivery SLAs.• Formulates and agrees with an appropriate service level management structure for theorganisation and new client.Industry Experience- Banking, Insurance,CPG, Utilites

Skills

Management
Procurement
Vendor Management
Negotiation
Order Cycle Management
Sourcing
Business Process Improvement
Materials Management
Process Improvement
Team Management
Procure-to-Pay

Contact information

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Work email
•••••@accenture.com
Personal email
•••••@•••••.com
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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