Ashok Mekala

About Ashok Mekala

I believe in giving the best to whatever we do and nothing can stop you to achieve the heights\"I have 3 years 8 months of experience as a QC analyst in the US Mortgage loan where I am responsible for various banking operations related to customer\'s mortgage loan accounts validation. Other than my core Job, I provide training to new joiners, help them in meeting the goals and objectives of the organization.I have 4 years 2 months of experience in Domestic and International BPO as a senior customer care representativeLooking for more opportunities and different job roles where I can get a platform to showcase my skills and enhance my knowledge regarding different fields.

Experience

1. Complaints Resolution Specialist

   Cognizant

   Oct 2024 — Present · Hyderabad, IN

   My role centers on providing expert guidance, managing complex cases, and ensuring efficient resolution of customer concerns. Act as the primary point of contact for escalated complaints related to loss mitigation, providing in-depth analysis and resolution strategies to ensure customer satisfaction and compliance with industry regulations.Conduct detailed research on written complaints received from customers.• Analyze the issues identified in the complaints and gather necessary information for resolution.• Provide comprehensive written responses to customers, addressing all concerns raised in the complaints.• Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions.• Collaborate with various departments to gather insights and information pertinent to the complaints.• Maintain accurate records of customer interactions, complaints, and resolutions.• Continuously improve the complaints handling process by identifying trends and recommending changes.

Education

• Andhra University

  Master of Business Administration - MBA, Human Resources Management and Services