Ashok Kumar Y.
Zonal Manager - After Sales & Service , Chevrolet Sales India Pvt Ltd. at General Motors
- Role
- Zonal Manager (Service) - West Region at Chevrolet Sales India Pvt. Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Zonal Manager (Service) - West Region
Chevrolet Sales India Pvt. Ltd
Aug 2017 — Present · Gurugram, IN
Handling Dealer Network of my region in Maharashtra, Goa & Karnataka and • Expansion of Dealer Network & Retention for providing service to end customer their nearest location• Responsible to meet Parts & Repair Order Target of Dealer for Territory. • Forecast Yearly/ Monthly Target and Ensure Yearly & Monthly target achievement. • Forecast Yearly/ Monthly Target and Ensure Yearly & Monthly target achievement. • Plan and Organize regional activity to meet the Dealer Parts & RO Target• Plan and execute promotional event at dealer end by organizing Up-Country Camp to cater the customer need in remote area• Identify and Plan technical support to dealer by providing technical training to Dealer’s Manpower• Warranty Support to Dealer and Customer • Educate and motivate dealers to get benefits of incentive programs initiate by CSIPL time to time • Handling Customer complaint and provide the solution • Monthly & Annual performance review with every dealer and performance review with VP India Sales & Service • Highly Focus on Service lead generation and conversion. • Having knowledge of manufacturing process more than 20 Years that helps me to understand the product issue, dealer issue and customer issue. • Experience of handling large team of manufacturing
Education
Indian Institute of Modern Management, Pune
PGDM/MBA in Production & Material Manag
2004 — 2007
Board of Technical Education Haryana
Diploma in Mechanical Engineering
1993 — 1997
Rajasthan Vidyapeeth
Bachelor's degree
2014 — 2017
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