Ashok Kumar Achary

Experience

1. Manager -hr Operation Support & Pmfby Claim Handling Support Process

   HDFC ERGO General Insurance

   Apr 2024 — Present · Mumbai, IN

   Manager -HR operation support profile• Supporting HR team in the operations process with a Team of 10 members.• Managing the HR Data like Joining Process & Exit Process, Exit feedback etc.• Handling Employee query Management via team & escalation Management.• Publishing MTD report to the team HR SPOCS.• Coordination with Interdepartmental teams related Joining & Exit process.• Publishing Weekly MOM along with the suggestion.• Suggesting HR team for Automation ideas.Manager - PMFBY claim Handling support Process.• Handled a Team of 30 Members for the Process of PMFBY claim process.• Managing the PMFBY claim registration process of Farmers with a team of 30 members.• Managing Claim query (RABI & KHARIF) & status of the farmers via call center.• Managing claim query via PMFBY site as well.• Escalation Management via Mail, calls & team Management.• Managing team roastering & Retention as well

Education

• Berhampur University

  1st class Bachelor's Degree

• UTKAL UNIVERSITY,BHUBANESWAR

  1st class Master of Business Administration (MBA)

• Berhampur University

  1st class Master's Degree

Skills

• Crm
• Insurance
• Call Centers
• Analysis
• Vendor Management
• General Insurance
• Training
• Recruiting
• Team Management
• Customer Service
• Mis
• Management
• Bancassurance