Ashok Kumar

About Ashok Kumar

Having overall 14+ years of experience in Creative Services Graphics Design Project…

Experience

1. Senior Project Coordinator- Team Lead

   RRD

   Jul 2021 — Present · Chennai, IN

   Assist Client Managers to create and execute job plans, resource planning, and capacity utilization on every shift• Coach DS’ and QCs in areas of job planning and production • Assist the Client Managers in overseeing projects from start to completion• Troubleshoot and rectify technical issues as and when necessary• Responsible for deadline adherence on the shift and ensures no delays • Ensure 100% quality adherence of all projects worked on during the shift per correct templates, standards and client specifications• Lead a team of DS And QCs with the CMs• Timely Escalations to CM• Client Interaction as required• Evaluate client feedback and provide accurate analysis CM• Create and execute a plan of action to make improvements for all negative feedback received • Responsible for completing service recoveries as required by the client • Administers training for new DS’ and responsible for the buddy program• Accountable for all MIS including completion and accuracy of the shift handover report, productivity and activity utilization reports on the shift• Ensure print security and physical access procedures are followed by the team• Initiate process improvement and control measures in the team with the help of CM