Ashok Hebbar
Teams | Audiocodes | Genesys | Unified Communications | Skype For Business | O365 | MCSE | ACA | ACP
- Role
- Architect at Mindtree
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Ashok Hebbar
Focused IT Professional with specialization on Unified Communications/Audiocodes/Teams/Skype for Business and Office 365. Design/Implementation/Support of Skype for Business/Teams. Experience in the IT industry, which includes delivery, designing, implementing and supporting large, complex IT Networks including upgrades, migrations, Performed multiple roles like, Support, Lead Administration, Consulting. Highlights: Genesys Contact center administration MS Teams Direct routing Skype for Business 2015 (IM/Presence/Conferencing) Skype for Business 2015 Enterprise Voice deployment/Support Audiocodes CCE for Skype for Business On-line Audiocodes SBA for Skype for Business On-Prem SBC/Voice Gateway\'s for SIP/PRI.(Audiocodes Mediant M1K/2600) Office 365 hybrid setup,configuration,deployment. Audiocodes Certified Associate Audiocodes Certified Professional Microsoft Certified Solutions Expert (MCSE): Communication Microsoft Certified Solutions Associate (MCSA): Office 365. Microsoft 365 Certified: Teams Administrator Associate Reachable at h••••••••@gmail.com
Experience
Architect
May 2021 — Present · Bengaluru, IN
Genesys contact center administration.\\\\n• User provisioning, Management, skill mapping, roles, permissions, phone provisioning, agent administration for Genesys CC.\\\\n• Call Queues and Call flow analysis for Genesys\\\\n• ACD administration.\\\\n• Telephony services on Genesys\\\\n• Assist with Legacy to Microsoft Teams telephony migration.\\\\n• Onboarding migrated users to Teams telephony.\\\\n• Provisioning and Administration of Audiocodes SmartTAP 360 Live call recording.\\\\n• Gateway/SBC and carrier integration and support.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
B. M. S. College of Engineering
Bachelor’s Degree, Electrical and Electronics Engineering, First Class
1997 — 2002
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